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Terms & Conditions

Payment terms

Full payment is due 7 days prior to arrival and will be charged to the debit or credit card provided. Once payment is made, details for check-in and access will be sent to the guest to the e-mail provided.
If payment cannot be taken using a valid debit or credit card 7 days prior to the check-in date, Destiny Scotland reserves the right to cancel the reservation and take another reservation from an alternative guest. No compensation will be provided to the guest should we have to cancel their reservation.
Please make sure a valid debit or credit card is provided at the time of booking including date of expiry and valid e-mail address is provided so we can contact you.

Payment can be made the following methods

AMEX/Credit Card/Debit Card, Please note: payments made by credit card are subject to a 2.5% surcharge.

Check in time: From 3pm onwards
Check out time: 11am

Payment details

For booking longer than 14 nights a non-refundable deposit of £250 – £1000 will be required on booking. Once full rental has been received, this deposit will then be held as a refundable security deposit that we hold against damages and any liabilities. Please note that your original deposit does not count towards your full rental.

Please note that by payment for your booking or by providing credit/debit card details at the time of booking you agree to our terms and conditions listed below:

Terms and Conditions

Destiny Scotland Group acts as an agent for the landlord. The contract is between the guest and the landlord, whose details can be found on the booking confirmation.

The guest acknowledges notice that the property is one to which Section 12(2) and
Paragraph 8 of schedule 4 of the Housing (Scotland) Act 1988 applies whereby the guest has the right to occupy the flat for the purpose of his/her Corporate stay only and whereby there will be no security of tenure within the terms of the said Act.

The guest agrees to use this property solely for the purpose of a private corporate residence for the maximum of people shown on the booking correspondence and agrees not to:

  • use the property for any improper, illegal, or immoral purposes
  • to sub-let the property
  • cause (nor allow any guests or visitors to cause) any nuisance, annoyance or disturbance to neighbours, or to the Landlord, or to the Landlord’s agent
  • smoke or allow smoking in the property
  • keep pets in the property.
  • act in an aggressive manner towards Destiny Scotland staff or representatives

Failure to comply with the requirements above will result in the agreement being terminated.

This Agreement will be governed by and construed in accordance with the Law of Scotland and the parties submit to the jurisdiction of the Scottish Courts.

VAT

For properties that are owned by a landlord that is not VAT registered, the rate provided will not include VAT and therefore a valid VAT receipt cannot be provided.

 

Damages

Guests will provide a debit/credit card on booking, details of which we be held until the end of the guests stay. The Guests in doing so give permission for the costs of any damages (as after defined) to be charged to their debit or credit card without prior recourse to them on the understanding that, as soon as is reasonably practicable, this will be notified to them by the Company.

The guest agrees to repair, replace or pay for any items damaged through neglect, misuse, or carelessness on the part of the guest or any visitors to the property.

When damage occurs, either by negligence or deliberate action of a guest, the guest agrees to indemnify the Landlord against any associated losses, including lost income and the sourcing of alternative accommodation should that be required.

The guest will notify the Landlord of any repairs which are necessary and allow the Landlord or Landlord’s agent i.e. Destiny Scotland access to carry out repairs.

If a damages deposit has been paid prior to arrival, the deposit will be refunded without interest to the Guests within 21 days of their vacation of the property, under deduction of all reasonable costs for remedying any damage to the property or the contents thereof incurred by the Company on behalf of the owner as a result of the actions of the guests. This includes the reasonable cleaning costs in the event that the property is left in a dirty or very untidy condition.

Cancellation Policy

For bookings of 14 nights or less the following cancellation policy applies: 
If cancelled up to 7 nights prior to Arrival 100% of the first night will be charged. If cancelled later or in the case of a no-show the full amount of the reservation will be charged.

For bookings of more than 14 nights the above policy does not necessarily apply and the individual booking will be subject to a pre-arranged cancellation policy at the time of booking.

Check in & Check out

The property will be available from 3pm on the start date unless a separate agreement is reached.
The property shall be vacated by 11:00am on the departure date unless a separate agreement is reached.
If the guest does not vacate the property by 11:00am on the departure date, the full rack rate will be charged to debit or credit card provided on the reservation.

Smoking policy

Smoking is not permitted in any of our apartments. If any evidence of smoking is found in the premises a £250.00 fine will be charged to the debit or credit card provided.

Vacating the premises

The property shall be left in a clean and tidy state. Rubbish should be disposed of as explained in the instructions within the property. If no instructions have been left, please call our office to find out what arrangements should be made.

An excess cleaning charge will be applied should it be required.

If for unforeseen circumstances a property becomes unavailable for a confirmed booking, then the guest must be informed as soon as possible. The landlord, or their representative, must offer the guest similar or higher standard accommodation. If this alternative is unacceptable to the guest, the guest is then entitled to a full refund of monies paid to date. The landlord’s liability is limited to monies paid to date.