Terms & Conditions

Payment terms

Full payment is due 3 days prior to arrival and will be charged to the debit or credit card provided. If you have booked an advance purchase, non refundable policy, payment is taken on booking and is non refundable.

If payment cannot be taken using a valid debit or credit card 3 days prior to the check-in date, Destiny Scotland reserves the right to cancel the reservation and take another reservation from an alternative guest. 

Please make sure a valid debit or credit card is provided at the time of booking including date of expiry and valid e-mail address is provided so we can contact you.

Payment can be made the following methods

AMEX/Credit Card/Debit Card

Payment details

For booking longer than 14 nights a non-refundable deposit of £250 – £1000 will be required on booking. Once full rental has been received, this deposit will then be held as a refundable security deposit that we hold against damages and any liabilities. Please note that your original deposit does not count towards your full rental.

Group Reservations of 4 or more apartments are subject to 20% non-refundable deposit and remaining balance to be paid 30 days prior to arrival.

Please note that by payment for your booking or by providing credit/debit card details at the time of booking you agree to our terms and conditions listed below:

Terms and Conditions

Destiny Scotland Group acts as an agent for the landlord. The contract is between the guest and the landlord, whose details can be found on the booking confirmation.

The guest acknowledges notice that the property is one to which Section 12(2) and
Paragraph 8 of schedule 4 of the Housing (Scotland) Act 1988 applies whereby the guest has the right to occupy the flat for the purpose of his/her Corporate stay only and whereby there will be no security of tenure within the terms of the said Act.

The guest agrees to use this property solely for the purpose of a private corporate residence for the maximum of people shown on the booking correspondence and agrees not to:

• use the property for any improper, illegal, or immoral purposes
• to sub-let the property
• cause nor allow any guests or visitors to cause) any nuisance, annoyance or disturbance to neighbours, or to the Landlord, or to the Landlord’s agent
• smoke or allow smoking in the property
• keep pets in the property.
• act in an aggressive manner towards Destiny Scotland staff or representatives

Failure to comply with the requirements above will result in the agreement being terminated.
This Agreement will be governed by and construed in accordance with the Law of Scotland and the parties submit to the jurisdiction of the Scottish Courts.

VAT

For properties that are owned by a landlord that is not VAT registered, the rate provided will not include VAT and therefore a valid VAT receipt cannot be provided.

Damages

Guests will provide a debit/credit card on booking, a damage deposit of £200-£300 is required per apartment (depending on size of apartment).
The Guests in doing so give permission for the costs of any damages (as after defined) to be charged to their debit or credit card without prior recourse to them on the understanding that, as soon as is reasonably practicable, this will be notified to them by the Company.

The guest agrees to pay for any items damaged through neglect, misuse, or carelessness on the part of the guest or any visitors to the property.

When damage occurs, either by negligence or deliberate action of a guest, the guest agrees to indemnify the Landlord against any associated losses, including lost income and the sourcing of alternative accommodation should that be required.

If a damages deposit has been paid prior to arrival, the deposit will be released without interest to the Guests within 7 days of their vacation of the property, under deduction of all reasonable costs for remedying any damage to the property or the contents thereof incurred by the Company on behalf of the owner as a result of the actions of the guests. This includes the reasonable cleaning costs in the event that the property is left in a dirty or very untidy condition.

Lost Property

Guests are advised that Destiny Scotland Ltd will not be responsible for any loss or damage to your goods or personal belongings kept at the accommodation.

Cancellation Policy

If cancelled up to 3 nights prior to no charge is made. If cancelled later or in the case of a no-show the full amount of the reservation will be charged.
For bookings of more than 14 nights the above policy does not necessarily apply and the individual booking will be subject to a pre-arranged cancellation policy at the time of booking.

Check in & Check out

The property will be available from 3pm on the start date unless a separate agreement is reached.
The property shall be vacated by 11:00am on the departure date unless a separate agreement is reached.
If the guest does not vacate the property by 11:00am on the departure date, the full rack rate will be charged to debit or credit card provided on the reservation.

Smoking policy

Smoking is not permitted in any of our apartments. If any evidence of smoking is found in the premises a £250.00 fine will be charged to the debit or credit card provided.

Pets Policy

Pets are strictly forbidden and a fine of £250.00 will be charged to the debit or credit card provided. We reserve the right to ask you to leave if found to be keeping a pet in any of our apartments.

Vacating the premises

The property shall be left in a clean and tidy state. Rubbish should be disposed of as explained in the instructions within the property. If no instructions have been left, please call our office to find out what arrangements should be made.

An excess cleaning charge will be applied should it be required.

If for unforeseen circumstances a property becomes unavailable for a confirmed booking, then the guest must be informed as soon as possible. The landlord, or their representative, must offer the guest similar or higher standard accommodation. If this alternative is unacceptable to the guest, the guest is then entitled to a full refund of monies paid to date. The landlord’s liability is limited to monies paid to date.

Accessibility

Our company operates in accordance with the Disability Discrimination Act 1995 and the Equality Act 2010 and, as such, we encourage all prospective guests to talk to us about any special accommodation requirements you may have.

Our properties have limited ground floor apartments and we do not have lifts in all buildings so apartments are accessed via stairs in the majority of cases.

We will be pleased to discuss our most appropriate accommodation solutions with the aim of making all guests’ stay as comfortable as possible. Our properties have a good number of steps and limited ground floor apartments.